In 1965, Chartered Adjusters was founded by Aristeo L. Lat, Sr. to handle the investigation, appraisal, inspection, adjustment, and specialized service needs of insurers. He envisioned that this company would adhere to only the highest standards of integrity, professionalism, and quality service.

To fulfill the vision of our founder, we continue to build a reputation of excellence based on professionalism and impartiality, and with a dedication to honesty, integrity, and quality service.

For us, this is significant in view of a survey of adjustment standards conducted by graduate students of the University of the Philippines College of Business Administration in 2002 to determine the needs and preferences of insurance companies which revealed that honesty and integrity were deemed as “extremely important” attributes that insurance companies look for in an adjustment company.

Through the years, Chartered Adjusters has accumulated a wealth of experience and expertise in handling various insurance claims - from casualty to marine, to property and liability claims - liaising with various specialists depending on the circumstances of each case. Our partnership with foreign associates has enabled us to combine high technical and international standards with intimate knowledge of local Philippine conditions, which allowed us to process claims more expediently and effectively.

We have kept up with the latest technological advances, claims handling techniques, management systems, and trends in the adjustment industry.

Since business success depends first and foremost on the satisfaction of clients, we have applied total quality management (TQM) in all aspects of our operations. We continue to strive for maximum efficiency, productivity, and service excellence, keeping in mind our foremost goal: fair and fast claims adjustment and settlement.

Chartered Adjusters, Inc. continues to upgrade its systems to facilitate speedy claims handling and reporting. Our email account enables us to transmit messages and report across the metropolis and across the globe with a single click of a button, while our Internet account gives us a wealth of information right at our fingertips.

In 2003, we launched our web-based program for online claims filing and status verification, a pioneering move in the local adjustment industry. Although at present, the program is no longer interactive, this electronic claims management tool improved the efficiency in the way we handled the assigned claims and more importantly, enabled us to cultivate a closer working relationship with our client/insurer.

Utilizing the functionality of the Internet, we were able to make online claims filing and status verification not only easier, and faster, but done right in the comfort of the user’s desk or office.

“That’s the wave of the future,” said Chartered Adjusters Inc. President Rodolfo A. Lat some 18 years ago, when asked about the reason for the company going the IT way. The statement was a portent of things to come as recent developments impacting the industry have highlighted the need to embrace digitalization.

“Basically, that’s the direction of the future... towards some kind of a
paperless society, instant communication, bridging the gap among
people through electronic communication through computers,
cellphones, etc. If you will not go with the wave, you will be left behind. It
will be very difficult to catch up in terms of costs, lost hours, etc.”

“It is not a break away from the traditional way of
managing the claims. It is improving the way you
manage claims.”